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Job Opportunities

Current vacancies

Team: Communications
Location: Geneva
Full Time / Part Time: Full time
Reports to: Director of Strategy and Communications
Application Deadline: 20.12.2023

Role Overview

The Communications and Technology Coordinator will be responsible for managing various aspects of WHF’s website, CiviCRM, Search Engine Optimization (SEO), digital marketing, providing graphic design support, and optimizing WHF’s AI systems, starting with the chatbot.

This is a junior role ideal for a recent graduate student with up to three years of experience.

Under the direct supervision of the Director of Strategy and Communications, the incumbent will be working closely with other members of the team, responsible for events, content creation, social media, marketing and member engagement.

Key Accountabilities/ Responsibilities

Website Management:

  • Oversee the maintenance and ongoing development of the organizations’ website.
  • Regularly update website content, ensuring accuracy and relevance.

CRM Administration:

  • Manage the CRM system, including data entry, data integrity and reporting.
  • Provide support to staff for CRM related tasks and troubleshooting.

Search Engine Optimization (SEO):

  • Implement SEO strategies to improve WHF’s various website rankings and visibility.
  • Conduct keyboard research, analyze website performance, and make recommendations for optimization.

Digital Marketing:

  • Develop and execute digital marketing campaigns in coordination with the head of marketing.
  • Monitor campaigns performance, analyze data, and make strategic marketing recommendations for im-provement, based on current trends and stakeholder behavior.

Graphic Design:

  • Support the WHF team and Board with design creation for various materials, including social media posts, presentations, events banners, booth designs, and newsletters.
  • Create visually appealing designs which are in line with our branding guidelines and with the current trends.

AI Optimization and Development:

  • Optimize and further develop WHF’s AI development/adoption, starting with the existing chatbot.
  • Collaborate with the external agency working on AI solutions for efficient management, outreach and member engagement strategies. Identify and im-plement improvements, propose enhancements and AI growth.
  • Stay updated with the latest AI trends, security is-sues, to ensure that WHF remains at the forefront of AI integration.

Events Support:

  • Monitor the consistency of the WHF’s events platform and assist with events programme development.
  • Assist the director of events in the production of WHF virtual events, using zoom features and liaising with the external provider technical team.

Person Specification

Education and Qualifications:

  • A bachelor’s degree in computer science, digital marketing, communications or a related field.
  • Experience in website management and development
  • Knowledge of digital marketing and interest in integrating, monitoring and evaluating the impact of strategies to reach audiences.
  • Excellent command of English and French

Essential Knowledge & Experience:

  • Experience in website management and development
  • Knowledge of digital marketing and interest in integrating, moni-toring and evaluating the impact of strategies to reach audiences.
  • Excellent command of English and French


  • Familiarity with graphic design software (e.g. Adobe Creative Suite)
  • Familiarity with AI integration and interest in the rapidly evolving environment.

Competency Profile:

  • Excellent communication skills, open-minded team player, with curiosity and desire to learn, share and grow together with the rest of the team.


Working at WHF

At the World Heart Federation, we are passionate about making a real difference in the fight against cardiovascular disease (CVD) worldwide. As a global leader in cardiovascular health, we strive to reduce the burden of heart disease and stroke and improve the lives of millions of people affected by these conditions.

Working with us means becoming part of a dedicated and dynamic team of experts, advocates, researchers, and change-makers. We believe in fostering a collaborative and inclusive work environment, where innovation, integrity, and a passion for health equity are valued. Together, we strive to accelerate progress in preventing and managing cardiovascular disease, advancing health policies, driving advocacy initiatives, and promoting quality care for all.

By joining our team, you will have the chance to contribute to innovative projects and initiatives that have a direct impact on global health. Together, we can make a difference by raising awareness, fostering collaboration among stakeholders, and implementing evidence-based strategies to combat CVD and improve heart health worldwide.